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If your purchase is covered by any guarantees, they are probably time limited. You should inspect the body closely and have a mechanic inspect the car closely, as well. Generally, problems should be reported within 24 to 72 hours of delivery. It is best to make your report in writing. You should keep copies that you can refer to later, if necessary.
If you make your report via email, it is a good idea to back up your documentation in case of computer problems. If you do not complete these inspections within the allotted time, you may have no recourse if problems arise later.
Familiarize Yourself with the Arbitration Policies
Of course, your first step is to try to arrive at a resolution with the seller. You should keep a record of each exchange. If you are unable to reach an agreement with the seller you may need to proceed to the next step, which is mediation. For a nominal fee many online used car auction sites can direct you to the services of an online dispute resolution center. In most cases, the problem can be resolved with the help of a mediator. In extreme cases, further intervention may be required. You should check with your online used car dealer to learn how they handle these kinds of situations.